SunPower Reviews

SunPower Reviews
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About SunPower

SunPower provides green energy solutions for homeowners. It offers complete solar energy systems and battery storage options, and its comprehensive SunPower home solar warranty includes all components of the system — not just the solar panels — for added peace of mind. The company ensures only SunPower-certified installers handle installation jobs.

    Pros & Cons


    • Comprehensive transferable warranty
    • Variety of finance options
    • Broad international dealer network


    • Dealers may provide different levels of service
    • “Master dealers” aren’t available nationwide

    Bottom Line

    SunPower designs and installs all the components you need to switch to solar energy. It has lease and loan options to help make solar more affordable, and its Maxeon panels feature powerful cell technology, making the company popular with homeowners.

    Featured Reviews

    San Diego, CA

    “The guy that came out from SunPower was great. The installation team got there when they said they would. They did the installation in the timeframe that they said. ... After the...

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    Meza, AZ

    “I was provided excellent service with all the information I needed! Gie was wonderful and I was very impressed with her professionalism, knowledge and ability to answer all my qu...

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    SunPower panels and equipment

    In 2020, SunPower announced a spinoff of its manufacturing department into a separate company named Maxeon Solar Technologies. This company manufactures the equipment SunPower designs and installs, so you’ll need to work with another company if you prefer a different brand.

    SunPower’s solar portfolio includes M-Series, X-Series and U-Series panels. Its Equinox line, manufactured by Maxeon, features highly efficient solar panels (compared with conventional panels). The same is true of its Helix line, which is available for commercial customers.

    SunVault storage system

    SunPower’s SunVault storage system helps you keep your lights on even when the power is out. You can set storage system preferences through the mySunPower app to decrease grid electricity use at peak times or serve as backup during a power outage.

    Depending on your system size and design, SunVault can help keep essential appliances running (like your refrigerator or HVAC) and power things like electric vehicles or clothes washers and dryers during times without power.

    SunPower panel installation

    SunPower partners with dealers and installers nationwide to complete the design and installation process. These partners have all completed training and are SunPower-certified. The company incorporates a sleek, minimalistic rooftop design by using a low-profile mounting system called InvisiMount. This system uses durable metal wire clips to keep cables out of sight.

    SunPower services

    When you purchase a solar system from SunPower, you connect with a SunPower partner to handle the design and installation. The partner will help you prepare documents for homeowners association review and obtain all the necessary permits.

    After installing the system, the partner arranges for inspections and helps you obtain “permission to operate” orders from your utility.

    Once your system is up and running, the SunPower Monitoring System (EnergyLink) gathers data to help you monitor everything and track your estimated bill savings. If you need help with anything, you can contact SunPower customer support Monday through Saturday.

    How much does SunPower cost?

    The cost of a SunPower solar system depends on several different factors, including your:

    • Energy needs
    • Local weather
    • Roof layout
    • Roof shading
    • Size of your system

    Since costs can vary so much, the best way to get an accurate quote is to contact a SunPower dealer. However, after reviewing price quotes from around the country, SunPower found that a 5-kilowatt solar system typically costs between $11,150 and $46,100, which breaks down to $2.23 to $9.22 per watt. This price is before any tax credits or incentives.

    While SunPower may cost a little more than other solar energy companies, its high-efficiency panels and transferable warranty may make it worth the cost.

    Financing options

    With SunPower, you can purchase a residential system outright, pay with a loan or lease a system. The company offers solar financing options with $0 down for eligible homeowners.

    While leasing a system lets you take advantage of solar energy without a long-term commitment, you’ll need to purchase the system to take advantage of any tax credits and other incentives.

    SunPower warranty

    The SunPower Complete Confidence Warranty covers any repairs or replacements to the components on your roof for 25 years. This includes the microinverters, racking and panels.

    All components not on your roof have a 10-year warranty. This includes your storage and monitoring systems. The warranty covers shipping and labor with no additional out-of-pocket costs. However, the smartphone and computer you use to monitor your panel production aren’t covered.

    SunPower also guarantees your panels won’t lose more than 10% of their original power output in that 25-year period, which ensures your solar energy system stays efficient and produces the power your home needs.

    The warranty does have some exclusions, including:

    • Damage from natural forces, such as a tornado or earthquake
    • Defects of the home’s existing electrical components at the installation site
    • Damage caused by animals
    • Damaged caused by third-party products
    • Storage systems kept in temperatures outside the specified range

    These exclusions are fairly standard across the industry.

    SunPower FAQ

    What is SunPower?

    SunPower is a solar energy company that serves both homes and businesses. The company designs all-in-one solar systems that feature high-efficiency solar panels.

    Where is SunPower available?

    SunPower’s “master dealers,” an exclusive group of dealers that meet or exceed SunPower's rigorous requirements, are currently available in these states:

    • Arkansas
    • Arizona
    • California
    • Colorado
    • Connecticut
    • Florida
    • Hawaii
    • Illinois
    • Louisiana
    • Massachusetts
    • Maryland
    • Michigan
    • North Carolina
    • New Jersey
    • Nevada
    • New York
    • Oregon
    • South Carolina
    • Texas
    • Utah
    • Virginia

    The company’s Elite and Authorized Dealers are available in more locations. You can check for dealers near you by entering your ZIP code on the company website.

    Does SunPower offer energy monitoring?

    Yes, the SunPower Monitoring System (EnergyLink) gathers real-time data to help you track your energy production and usage. The company also offers an optional consumption meter that monitors your energy usage and compares it with the amount you produce.

    Does SunPower provide energy storage?

    Yes, the SunVault Storage System stores any excess energy so you can access it after the sun goes down or during a power outage.

    What does the SunPower app do?

    The mySunPower app lets you monitor your system, see your energy savings, contact customer service, pay your bill and adjust settings to meet your energy needs. You can also select from three different storage modes for your SunVault system.

    What happens to my SunPower panels if I sell my home?

    If you own your panels, you can either factor the solar energy system into the home’s asking price to pay to have it moved to your new home.

    With a leased system, you may be able to transfer the system to the new owner for a fee or purchase the leased products outright and then proceed with the home’s sale. If your lease is expired, SunPower can remove the solar system from your roof before you sell.

    Does SunPower offer financing options?

    Yes, you can finance a solar system with SunPower. The company offers solar loans with a low annual percentage rate (APR) for U.S. residential customers. Terms vary based on your financial history, but qualified buyers can access a 0% interest loan for 10 years without penalty for prepayment.

    Is SunPower legit?

    Yes. SunPower offers a comprehensive line of solar products and services, including solar panels and inverters backed by one of the best warranties in the industry. Authorized dealers aren’t available nationwide, and the level of customer support may vary from one installer to another.

    SunPower video review

    sunpower solar company video review
    Rick: Hi, my name is Rick, and I live in Ponte Vedra, Florida. And what got me into solar power was two things. One was financial. Wanting to not have to pay an electric company for my electric bill. And the other was being a responsible caretaker of the Earth, I suppose. To be green. So we didn't really choose a lot of alternatives. I did my studying on the internet very thoroughly, and quickly came across SunPower. And through peer-reviewed information and studying, I found that they were the best product on the market. That's why we went with them, and, quite frankly we're very happy with the product because it is a wrap-around product. They have everything from the connectors to the electrical. If there's ever an issue with it, I can just go to SunPower. I don't have to rely on a third party contractor for anything as far as a systems concern. So we're very happy with our purchase. So the purchase process for these solar panels is very simple and very easy. The representative came to our house and explained the options we had available to us. We chose to go with a loan to finance the panels over 25 years, and it was very simple, very straightforward and direct. We'll be using the tax credit to pay off a portion of the loan this year, and after that, it's a 25 year loan. And I pay extra on it, and we're very happy with it. No problems, no issues. It was clean and easy. So the people that we used to install the solar panels were very courteous, very attentive, very knowledgeable. They came to the house and explained things to us. They even came when I asked them to come and it wasn't scheduled for them to visit, and they would explain and answer questions for me, point things out, and I felt like I was in very good hands, very knowledgeable, and they were very honest and transparent up front. If there was gonna be an issue, they would call me up ahead of time and let me know that there were a delay, or if something were to happen. So I felt very comfortable in this process, like I was in good hands. Purchasing solar panels for our home and our family was completely worth it for two reasons. One, financially. We don't really have an electric bill anymore. The panels have done so well that I'm net zero, and actually negative. The electric company owes me money at this point. My last bill was negative $17, and that's a great place to be. Also I'm a great steward of our planet, making sure I'm keeping my carbon footprint and my family's carbon footprint as small as possible. So we're very happy and very impressed with the product and our decision.

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    Page 1 Reviews 0 - 5
    Verified purchase
    Installation & SetupFinancing

    Reviewed April 28, 2023

    SunPower was in the area. They came around and solicited new clients. I talked to one of their workers that promoted it. He gave me a rundown on how it works and the benefits of it. And he had his manager come. They both sat and talked to me about it, showed me paperwork and how it would be applied. I became interested after that. My electrical bill would go down. A company came a year or so prior, but I couldn't get it at that time because I had a lot of trees around the house. It was, "You need to cut some of these trees." "I know. They ain't my trees. So I can't be cutting down trees." SunPower came and didn't have to do anything with the trees. They decided how many panels I needed for the size of the house. The whole front of my house is covered.

    They had to get all of the permits from the town. Once they got the permits, it didn't take time. They did everything in a few hours when they came in. One of the guys had already checked the roof to make sure that they could be done before they started the installation. Several guys brought the equipment, got up on the roof, did whatever they were supposed to do and installed it.

    In the summer time, I have a very small bill. In the winter months it's not as good because my roof doesn't get as much sun. But I'm very satisfied. I incurred another bill that I didn't expect to be so much. I thought it would run me around 20,000. It ended up 40,000 something with financing. But it's manageable. Friends and people that have passed by and seen the panels have asked me a lot of questions about them. I gave them SunPower's referral number.

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    Response from SunPower

    We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

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      Verified purchase
      Customer ServiceInstallation & SetupPriceOnline & App

      Reviewed March 24, 2023

      When we enrolled with SunPower, it was not high pressure. It was very professional. When it came time to get the specific proposal, I knew exactly what we were getting, where the panels were gonna be located on our roof, what the power output we were expecting and how much the project was gonna cost. The installation went well and they took a look at our roof to make sure that it was in good shape and that we didn't have to reroof or reshingle beforehand. They went into the attic and made sure that all the roof support was in good shape, since these panels had a fair amount of weight to the roof. They were careful about making sure that they weren't just selling us something because that would work for them, but that would work well for us and not cause any problems to the structure of our house.

      The experience with SunPower is very positive. I use the app to check the power generation, how much we're using in the house, how much is going to the grid, or the rare occasions when the grid supply most of the power. So, I'm aware of how well our system is performing. On the couple of occasions where I've had questions, they were answered very promptly. So, the customer service was great, not only during the process, but has been since then though there have been very few occasions when I've needed them because everything has worked very well. I was very pleased with all the people I worked with, from the estimator through the project manager, the folks who were on site, and the customer service.

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      Response from SunPower

      We appreciate you sharing your SunPower experience. Seeing your satisfaction with your transition to solar is such a joy, and we are thrilled to hear that the team provided an excellent professional experience. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

      Verified purchase
      Customer ServiceContract & TermsSales & MarketingPriceOnline & AppSavingsBattery

      Reviewed Feb. 25, 2023

      The panels that SunPower offered were good enough that I contacted them and came up with a system that would eliminate my electric bill, and it has since 2012. The techs who installed my panels were very professional and clean. I have a metal standing seam roof and they were very careful not to stand on the seams and not to puncture them when they used the clamps to hold the frame down to mount the panels on. They didn't fall off the roof either. For the first eight years or so, it was very easy to track my progress through the app but it was not that informative. Then there was a period when the app was changing, and therefore, I could not ever see any solar collected for that time period. Eventually, they finished the conversion nationally and regionally, and it's back to a new app that now provides more information.

      The sales rep was really great, too. It's a shame that he isn't doing it anymore because I have reached out since then wanting to add batteries. And since my original sales rep isn't available, I get put to whoever is doing it now in our area. But I haven't been able to come to an agreement to add batteries because the last call I made was about my inverters . They are over 12 years old and they don't match with current battery technology which is dissatisfying. I also wish that there were more advertisements for cleaning services to clean the panel, because at my age of 78, I don't want to climb on the roof to hose them down and squeegee them.

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      Response from SunPower

      We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

      Verified purchase
      Customer ServiceInstallation & SetupPrice

      Reviewed Dec. 10, 2022

      "I had 23 years of previous utility bills that I added up and looked at the kilowatts used versus the increments of using more. I live in California where everything is upside down here. Natural gas was promoted in California 12 years ago. Now our governor is gonna get rid of that and he wants everybody to have solar panels. I was looking at it and mathematically, it's gonna be a return on investment down the road.

      I researched a lot of companies and I realized there are only two American companies and everything else is fine China. SunPower came in at 24% in terms of efficiency. Their rep helped me along. The setup was the summer of last year and then it was six months later because they were booked up. We also had to wait for our electric company to come and disconnect the power from the post. Other than that, the job was done within a week once everything got okay.

      December was when they installed the system. When the electric company came and did the final inspection, I didn't realize that the main panel switch for the electricity to turn on the solar panels was never on. A month later, I got a bill and I realized I was being charged normally. I called SunPower and they told me the system was not on. I thought they were gonna do that. They walked me through how to turn on the system.

      That’s the only gripe that I had. SunPower dropped the ball on that. I'm an over-the-road truck driver. I'm gone two, three weeks at a time. I wasn't even home to even physically look at it to see where the switch says 'Off'. It's right next to the electrical panel outside. It's a small electrical panel and it's just a big switch, on-off. When everything is all said and done, go out there and take a look, because SunPower didn't tell me about that. So far, I've gotten my SunPower bill and it's going to be a doozy. They told me that I'm gonna have to pay it in two installments when they add it all up, which is horrible. If you're averaging $200 a month, times 12. And you're gonna have to pay it all in two shots."

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      Response from SunPower

      Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

      Verified purchase
      Customer ServiceInstallation & SetupTechOnline & App

      Reviewed Nov. 16, 2022

      I was considering solar for more than a year so I started doing my due diligence on the different companies. I wanted to know about the product, durability, and mortality. SunPower seemed to have everything I wanted such as the quality. It is made in the US, they've been around for a while, and they're publicly traded. I felt comfortable. I'm early into this solar thing and it looks like I have a zero electric bill. I'm actually putting power back to the grid. I'm in the black, even this time of the year in the Northeast.

      I had an issue with the panels from day one. I had one panel that kept showing me it was offline on my app. I called my three-month representative and he kept telling me that it was data migration, this, and that. Everything looks good on the SunPower side. I wasn't buying what the representative said and I was insisting that they send somebody out. But he kept saying that was not necessary so I took it upon myself to call the 800 number for the first time. I was on the phone for more than three hours. Customer service told me there were times when the panel was not producing power, which really upset me because it wasn't what my representative was telling me.

      It took another 10 days for SunPower to send a technician out. I said, "I paid for this. It's a $40,000 installation. It's not 100% working. Send him out with every possible part so this gets resolved." But the technician shows up with no parts. I wouldn't let him leave. He somehow he pulled out a microinverter from the back of his van and claimed it was brand new. He replaced that part. Lo and behold, the system's been working fine now for well over a month. On that whole, it was like pulling teeth just getting through customer service, convincing them to send somebody out because everybody wants to do everything remotely, checking the system, and sending an update. I was very frustrated. But I am happy now even though I have two minor issues going on.

      I'm an engineer by trade so I understood the whole solar panel, power, and the apps. But I felt SunPower was dismissing that. It was almost like excuses, where they would check the system and say, "It was fine. We'll send a signal." They led me along for months and I really was upset about that. After giving my representative a 5-star rating, he just disappeared. I was really hoping he would be the guy to go and jump on somebody's desk and say, "Hey, we got to send somebody out there to fix this guy's solar system."

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      Response from SunPower

      Anthony, we appreciate the review and we are so delighted to read your expectations have been met. Congratulations on going solar and thank you for helping us change the way our world is powered!

      Customer Service

      Reviewed Oct. 31, 2023

      Did not have an issue with my SunPower system for few years and then electrical bill started going up. Electric company advised that I contact Solar company as it seems my solar system is not producing enough electricity. I called them to schedule a service appointment. It has been the most frustrating experience ever! They keep telling me we send a request for service and they will call you to schedule a visit but nobody ever contacts me, nobody ever answers email and I call again to go through the same cycle again. I am quite shocked by their rating and I assume most of those who gave them high ratings have not attempted yet to use their so-called "industry-leading warranty".

      After getting the run around from them, I started researching and learned that they settled a class action lawsuit couple years ago that required them to replace faulty components they sold to their customers. Looks like giving people the runaround and not standing by their product is nothing new to them. Had I known how hard it is to get repairs done or it use the warranty, I would have never gone with SunPower. Their high ratings are pretty misleading.

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      Response from SunPower

      Hi Amer, we appreciate your review and understand your frustration. We see that you have an active case and an Executive Support Specialist is working with you to resolve your issues. You can expect your specialist to continue to stay in touch and keep you up to date with their progress. Thank you for your feedback and we look forward to talking to you again soon.

      Contract & Terms

      Reviewed Oct. 29, 2023

      My solar wasn't working for 2 1/2 months earlier this year. It was right at the best time to help with your true up bill (March-May). My true up bill went up to $1,880, after SunPower came out and finally fixed my electrical problem they offered me $339 to help with my $1,880 true up bill, what a complete joke!! Don't waste your time with this company, they don't back up what they say. I feel like this is breach of contract on their end because I'm leasing the panels and they are supposed to maintain them. What a let down, if you're seriously interested in solar, find an alternative to SunPower!!

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      Customer ServiceInstallation & SetupTech

      Reviewed Oct. 23, 2023

      We enlisted SunPower to install our solar system over a year ago and they had it installed rather quickly. The installation went smoothly EXCEPT they didn't install the consumption monitor which was included in what we paid for. They explained after the fact that it couldn't be installed in our 100-amp service panel and there wasn't enough room. They informed me that if I upgraded our service panel they would be able to come back and install the monitor free of charge.

      After having the system for about 9 months, we upgraded our service panel to a 200-amp service with plenty of room for their consumption monitor. Trying to get Sunpower to get this final part completed has been an absolute nightmare! We opened the trouble ticket with Sunpower in May of 2023 and as of October it still isn't installed or completed. This has been after at least ten different documented phone calls with SunPower's team to get this finished.

      They contract some work out to NovaSource Power Services who is responsible for installing the device. After hounding them for several months they finally scheduled to send out a technician to install the device but he couldn't find it in any of their warehouses and we were back to the phone calls again. When NovaSource returned with the part, the technician had no idea what he was doing and installed it incorrectly. Again, back to the phone calls between both SunPower and NovaSource. In summary, the solar system runs well, but don't expect any decent support after you've paid and have the system installed. It has been an absolute nightmare dealing with them since installation.

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      Response from SunPower

      Thank you for reaching out and sharing your concerns, Tim! We reached out with a private message to provide additional assistance. It is our sincere hope to improve upon your experience.

      Resolution In Progress
      Customer ServiceContract & TermsTechOnline & AppMaintenance

      Reviewed Oct. 18, 2023

      I took over a a SunPower lease from the builder of my home. From the beginning I had trouble with this company. First I had trouble getting the account switched over to my name because SunPower was unable to reach the home builder that they had a contract with to pay their final bill. Finally got it put into my name. It took weeks.

      Then I had a communication error with the solar panels. Contacted customer support. They tried to troubleshoot the problem over the phone but were not able to fix the problem. So they put a ticket in to have it reviewed. It took a month to apparently get it reviewed and they sent a technician out to diagnose the problem. Turns out I had a part that was not working that was causing the connection problem. Tech had to submit the problem to SunPower. A week and a half later I had the part replaced. Communication probably is now fixed but led to another problem.

      Their app does not show me any data that it is supposed to. How much power has been generated, power used, or if I am using power from the grid or power that was generated. It had been 1 week since I contacted customer support about this problem and they still can’t explain anything to me. They just told me that it was escalated from a tier 1 problem to a tier 2 problem and that I have to wait. I have been in my new home for almost 3 months and they can’t get their system to function as described in their videos. Has to be the worst customer service I have experienced as a new customer. I would NEVER recommend this company to anybody I know. If you do give them a try hopefully you have better luck then I have with them.

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      Response from SunPower

      Manny, we're sorry to hear that you are having issues with the app and appreciate you bringing this to our attention. Your case has been escalated but we went ahead and added your review to the case and submitted it for further investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

      Resolution In Progress
      Verified purchase
      Customer ServiceInstallation & SetupTechPrice

      Reviewed Oct. 11, 2023

      Had a good experience with SunPower in 2014 so decided to use them in 2022 to expand my system to address rising true up bills. Paid appropriately $48,000 cash. Told them that I had been informed by multiple contractors that my main electrical panel was overloaded and needed replacement before adding Anything! I was told I would receive a quote. The quote never came and the Salesperson kept pressuring me to sign saying I could always do it later. I trusted the Sunpower brand so I signed to get protect going.

      Shortly after system was turned on, I started experiencing electrical issues. I reported them - over and over - and kept getting told that my matter had been escalated and my issue was going to addressed immediately. Help never came and electrical issues continued to worsen. Then my appliances started to burn out. Again I was trying to get Sunpower to send out someone to evaluate and fix the issue. Despite talking with, emailing and texting my salesperson and project manager, no one showed.

      Then my main panel fried leaving us with almost no power to my entire house and the breakers were clicking and sparking - which could have caused a house fire!! Still no response or site visit despite continued cries for help. I finally hired a private electrician who addressed the immediate fire danger and started the process to replace the main panel. PGE came to inspect and the inspector was horrified that the panel had not been replaced (I sent the inspection report to my Sunpower contacts and still nothing). Finally in early April (4/7/23) I talked to a project manager and was promised a crew could be there on 4/28/23! I was horrified! We still had almost no electricity in entire house and were living with extension cords and flashlights.

      I complained about the wait and the best he could do was to get someone out on 4/20/23 (2 weeks after the panel fried). The team that ultimately showed up was not a team that handled electrical issues. They told me they would escalate my case to the electrical team. Writing this review on 10/11/23 - no one from Sunpower has come back to do or fix anything.

      In the meanwhile, I discovered that while Sunpower was doing some roof repairs (for which I was charged an additional $3080) that they had disposed of my fifteen (15) fully functional solar pool panels! The cost to replace these is around $30,000!! Sunpower has refused to acknowledge any responsibility! After almost 2 months of very limited electricity, my main panel was replaced and PGE approved the permit to operate.

      In sum, 3 months after the electrical issues started, I finally had electricity back on in my house thanks to my private electrician. I incurred over $50,000 of out of pocket expenses to repair or replace all that Sunpower damaged or disposed of during the install. My house did not burn down! Had to replace appliances and had countless other costs and major inconveniences due to the issues. And, to date, 10/11/23 - no one from Sunpower has back to evaluate the situation. My calls and emails have been ignored!!!! And my panels are not working even!!!

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      SunPower Company Information

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      51 Rio Robles
      San Jose
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      United States