American Standard Walk-in Baths

American Standard Walk-in Baths Reviews

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American Standard Walk-in Baths Reviews

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Overall Rating4.7 out of 5
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About American Standard Walk-in Baths

American Standard’s walk-in bathtub selection includes a variety of soaker and jetted tubs, including water and air jets. All models include quick-drain technology, and certain models come with chromotherapy. The company shows all pricing info and exact models online, though you’ll need to get an in-home consultation to understand the full price (including installation).

    Pros & Cons


    • Transparent pricing
    • Customizable soak and massage tubs
    • Quick-drain tech
    • Self-cleaning features available


    • Installation cost varies
    • Limited warranty

    Bottom Line

    American Standard’s walk-in tubs come in a variety of customizable deep-soak and massage models. It provides installation with the purchase of a walk-in bath. Features include chromotherapy and self-cleaning.

    Featured Reviews

    Everett, WA

    My wife... has difficulty getting into a tub. ... American Standard's reputation goes beyond other programs. Customer service was very fine and the installation took two days, whi...

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    Hobart, IN

    Everybody from American Standard that I had to deal with was quite nice. The representative... answered any questions till I didn't really have any. I knew that American Standard ...

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    American Standard walk-in tub models

    American Standard is a household name for dozens of home fixtures, but its line of customizable walk-in tubs is among the most impressive of its home appliance collections. American Standard offers walk-in bathtubs in four varieties: air baths, bathtubs, whirlpools and combo massage tubs. Its extensive selection lets you choose a tub based on your comfort needs.

    Model TypeCost Range*
    Deep Soaking Tubs$4,845 to $8,551
    Walk-in Whirlpool Tubs$5,111 to $8,411
    Walk-in Air Baths$5,216 to $8,436
    Combo Massage Tubs$6,420 to $10,556

    *Cost ranges at the time of publishing may not include installation.

    American Standard walk-in tub features

    For comfort and safety, each American Standard walk-in tub includes built-in contoured seats, a safety bar and textured bath floors. Most come fully equipped with a fast-fill tub faucet, a hand-held showering wand and a color-matched drain and overflow. For units without fixtures, an American Standard walk-in tub faucet can be ordered separately.

    In addition to standard safety features, most types of American Standard walk-in bathtubs include massage jets for relaxation:

    • Air baths feature over 20 individual jets that deliver all-over, water-based massage therapy through tiny warm air bubbles.
    • Whirlpools include up to 13 water jets with an optional legs-only massage.
    • Combo tubs combine the benefits of air baths and whirlpools with up to 39 jets total.

    To keep the massage jets clean, specific combo and whirlpool models also include ozone self-cleaning sanitation systems that help the unit run efficiently and cleanly.

    In addition to massage jets, combo tub users can also benefit from multicolored chromotherapy. American Standard tubs equipped with chromotherapy use underwater LED lighting to add a color wash or flowing color sequence to your bath.

    All units use American Standard’s patented technology to remove water from the tub in less than two minutes. This technology is usually called Quick Drain, although some larger models (60 inches by 30 inches) use Minute Drain technology.

    American Standard walk-in tub cost

    An American Standard walk-in tub typically costs from $4,000 to $11,000, with a 28-by-48-inch soaking tub costing significantly less than a 32-by-60-inch combo tub with chromotherapy and ozone self-cleaning systems. Tub size, type, material and any additional features affect the price.

    To obtain an accurate quote, customers can schedule a no-cost, no-obligation, in-home safety evaluation. American Standard’s contractors determine prices based on:

    • Bathroom layout
    • Doorway and hallway width
    • Electrical system
    • Existing plumbing configuration

    American Standard provides a quote based on the evaluation, the type of walk-in tub you choose and the additional features you’d like.  American Standard also offers 18-month, no-interest financing for qualified applicants.

    American Standard walk-in tub FAQ

    What type of warranty does American Standard offer for walk-in tubs?

    All American Standard walk-in tubs come with a lifetime warranty on the door seal, installation and labor. Acrylic walk-in tubs come with a 15-year warranty on the bathtub shell and a 10-year warranty on all other components. Gelcoat walk-in tubs come with a 10-year warranty on the bathtub shell and a five-year warranty on the components.

    What’s the process for installing an American Standard walk-in tub?

    Factory-trained, certified specialists install your tub, typically within one or two days. The installation team also removes and discards your old tub. Once installed, the American Standard contractor tests your tub and explains operations. The in-home evaluation determines the installation cost.

    What’s the difference between acrylic and fiberglass tubs from American Standard?

    Choosing between a fiberglass and an acrylic American standard walk-in tub depends on your budget, your ability to clean and maintain your tub and the location of the bathroom in your home.

    Fiberglass walk-in tubs from American Standard are less expensive, made of lightweight material and ideal for two-story homes. However, fiberglass tubs can be more susceptible to chipping, cracking and failing. They can also stain and absorb water, which can lead to mold buildup if not properly maintained.

    Acrylic walk-in tubs from American Standard are less susceptible to physical damage and mold, but they’re more expensive. The heavier material makes acrylic tubs better suited for bathrooms on the first floor.

    Both tubs have the same 10- to 15-year lifespan.

    How do I clean my American Standard walk-in tub?

    American Standard recommends daily upkeep, weekly or monthly cleaning and occasional deep cleaning for walk-in tubs. After each use, rinse off the tub and fixtures with warm water to remove body oils and soap residue. For weekly or monthly cleaning, fill the tub with hot water to seat height, add low-foaming detergent and run the jets for about ten minutes. Drain the tub and fill it with clean water. Run the jets for 15 more minutes to rinse, then drain. For deep cleaning, use detergent and go through longer cycles with the jets to remove residue. Do not use harsh scrubbers on the tub.

    What should I expect from an American Standard in-home evaluation?

    American Standard offers a free in-home consultation for customers interested in installing a walk-in tub. A certified safety specialist will come to your home, take measurements of your bathroom and determine if the site is suitable for a walk-in tub. You will also receive an accurate price quote that includes the cost of professional installation.

    Do we recommend American Standard walk-in tubs?

    American Standard’s walk-in tubs provide a customized experience for users of any age. While prices start in the $4,000 range and climb to $11,000 or more, there are no hidden costs, and no-interest financing is available. Quotes include installation and labor, and the company backs its products with a lifetime warranty.

    American Standard Walk-in Baths Reviews

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    Verified purchase

    Reviewed Oct. 21, 2023

    I looked up the top three companies and interviewed all three of them. I got the answers I wanted. I went with the American Standard because as a retired Realtor, I was very aware of their nationwide reputation. In the real estate industry that I was a part of for 30 years, American Standard is known to have quality products. I have confidence that they will stand behind their product. There were other tubs out there but I didn't know them. I can't trust that they will stand behind their product.

    Initially, I wanted to go with Kohler because their aesthetics were a little bit better. But American Standard had better features I wanted and they exclusively do these kinds of products. The tub was an expensive product and there were cheaper ones in the market. But I didn't want cheap, I wanted good. I knew it was gonna be expensive to deal with. In the end, American Standard's final quote was at least $1,000 less than their competitors.

    The rep was very experienced and knowledgeable. He knew his business, the product, and what the price points were. He was very familiar with the competition and he made a good argument. Ultimately, without having to negotiate, he gave me the best price possible. The marketing was top class. The installers were very helpful. It was a family operation and they did the best they could with what they had. We had turned the door around in order to make it possible to do the installation. When you change the molding of a door frame and turn it inside out, it doesn't look right. It can't be done unless you do a proper refinish. The installers did the job they were supposed to do but it was still a little rough and needed some more attention. But I can't fault that to them for that. They showed up on time and were very informative. They were very nice people and were comfortable to work with.

    The device itself is very helpful to me and it's attractive on many levels. I use the tub and I enjoy it. It helps me a lot with my neuropathy. But the design is incomplete and there are not enough safety features for my use. There are no physical grab bars on the exterior of this tub, which is a hindrance for me. With my kind of handicap, it's difficult for me to get in and out. Having the grab bars on the top of the tub and at the doors would be much more helpful even though it would affect the aesthetics of the tub. All in all, I'm not disappointed.

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    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your experience, Marvin. We appreciate your feedback!

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      Verified purchase
      Customer ServiceInstallation & SetupPriceFeatures

      Reviewed Oct. 14, 2023

      I initially talked to a phone rep who was enthusiastic and knowledgeable. But I was frustrated that they didn't tell me what the cost of the tub was going to be. It wouldn't have changed my mind but it would have been useful information. Then I had a sales rep come to my house and do estimates and the full sales piece on Saturday afternoon. She convinced me during that meeting that American Standard was the way to go.

      The installer came a week earlier to do a walkthrough and make sure any of my questions were answered and also to understand if there were going to be any issues, which there were a couple. One included that I had two flights of steps and the installer did it by himself. Although, after he saw my house, he decided he needed to have some help getting the tub into the house. He had some help for that part. He showed up when he said he was going to be there and left approximately when he said he was going to leave. I was very satisfied mostly with the installation.

      Along with the installation of the walk-in tub, they had a promotional deal where they gave me a free bidet. I would never have ordered a bidet, but I had some medical issues and it has been wonderful. I love the bidet. But when the installer was done with the installation, I had somebody go under the house checking on a issue that he had identified and the person I had determined that the bidet was leaking. I had several text messages back and forth to the installer, at which point I got frustrated. It was very clear that the installer was not going to fix his installation. Also, I called the maintenance person and asked them if I needed a bigger water heater or not but they could not advise regarding water heaters because they were afraid of liability. I found out that the water heater I had was not the recommended size. I got a slightly bigger water heater.

      They had to put in a special circuit for the walk-in tub for electrical. I connected the electrician to the installer and the installer was so impressed with the electrician that he offered to work with the electrician for future installs. The electrician was also very happy with how things had gone and gave me some free service as a result of me making that connection. The whole thing was very positive and worked exactly as I had been told it would work.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your experience, William. We are sorry to hear the process was not as smooth as it should have been. If there is anything we can do to help moving forward, please reach out to our Customer Care Team at 855-225-2183.

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      Installation & SetupFeaturesFill Or Drain Time

      Reviewed Aug. 19, 2023

      We were interested in a walk-in tub and we did a research on the internet. We had one company come in, give us an estimate, and describe their product. Then we had a representative from American Standard come in and we thought theirs looked like the superior product. It has worked very well, too. I have a little problem with the controls but it's very good. We had to replace the water heater, which we expected because we were told that the water heater we had wouldn't supply enough water to fill it up. Once it's running, it heats the water, so it is no problem. Also, my wife is disabled and she has trouble getting up when she's sitting down in the tub. And part of the problem is that if you're using soap, the flooring of the tub is very slippery. We had to buy a pad to put down there so that she could get her balance and pull herself up.

      The other thing is that the chrome bar on the right really is somewhat useless. It's not in a very good place to put any pressure on to pull yourself up. Aside from that, the handle for the spray is very upright. It comes out of a little hole and there's this handle with a sprayer on it and it's difficult to maneuver that. If you're bending over and you want to wash your hair, it's hard to get an angle. It would be nice if the sprayer was one that had an articulated one where you could move it around, left and round, and up and down.

      Other than that, the installation went great. We have an interior townhome and our electric panel is on the outside of the wall for the building next to us. So, in order to wire this thing in, the installers had to go up the side of the garage, across the roof, all the way across our townhome, then down into the bathroom. It was a major install and it wasn't convenient at all. I also had some questions as to whether they could even do it. But the installing crew was excellent and I was very pleased with them. They were neat and courteous. They got things done all in a day, which I thought was amazing considering the electrical things. All in all, the tub is lovely and very relaxing. It doesn't take long to fill and it's easy to empty. It's easy to clean, too.

      Before we had our American Standard tub, I could not get into or out of my bathtub. So, it's made it much easier to sit down and be able to relax and enjoy a tub. Using a shower is something of an occasion because I have to hold on to a rail in order to keep myself upright. And so, this is really great. All in all, American Standard is a firm and old company that makes great plumbing supplies.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your 5-star review, Fred and Judith. If there's anything we can do to help, please reach out to our Customer Care Team at 855-225-2183.

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      Customer ServiceInstallation & SetupFeatures

      Reviewed July 12, 2023

      I gave American Standard a call. And one of their reps came out and talked to us about the tub. Once we saw what we like and if it was in a good price range, we'd do it. So, it turned out American Standard was the only company we seriously talked to. The representative had her literature and sales kit. And she sat down and talked to us, found out what we were thinking of doing, got a feel for what we were after. After that, she showed us the product. And we were able to ask her questions. And we just made the decision to move forward.

      The installation went very well. The installers knew what they were there to do. And they went in and went after it. It took a little less than a day, and that was great. They showed us everything they did, and showed us how the tub worked. I only have a couple of things that I would do better if I were them. The installation crew was supposed to contact us a day or two before the actual installation to come out and take a look at things, make sure it was all set to go. But we never got a call from them. They just showed up on our door the afternoon before without warning.

      We were home. We were able to accommodate them and, but that was a bit of a surprise and could have been inconvenient. On the post-installation side, we had a bit of an electrical problem that took a couple of trips out to solve. They took care of it, resolved that they were committed to doing what it took to make it right. And that was all done before anybody even contacted us about the financing to get the paperwork moving forward. So, nothing moved forward until they were absolutely sure we were okay with the installation and we were happy with the tub.

      But there were some minor electrical issues. Putting in the tub took out a couple of our wall plugs. So, there was a circuiting issue. But they took care of it. So, it wasn't perfect. And the last thing was they put up a shower curtain around it, which we requested. Ihas an L-shaped bar that hangs from the ceiling. It connects to the two walls. That bar had a little weight to it. When it comes to the L out there, there was nothing to support it to the ceiling. So, it had this bit of a hang to it from the weight of the shower curtain. And I could see that before long, that would be an issue.

      I saw that the rod was 5 1/2 inches from the ceiling where it connected to the wall. But if you followed it out where the weight would start to hit, it was now half an inch lower. I was, “You know what? This isn't gonna turn out well.” I purchased a ceiling bracket made just to support something like that. I ended up installing that. Had I called them, they would have come out and done it. But it was a minor thing. I just wanted to prevent things down the road. But better attention could have been paid to that part of it. We paid a lot for this tub. Other than that, I like the therapy aspects of the tub. You can fill up. And it's quality. We got the tub we expected to get.

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      Response from American Standard Walk-in Baths

      We're happy to learn about your 5-star experience, Eddie. Welcome to the American Standard family!

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      Customer ServiceInstallation & SetupPriceFeaturesFill Or Drain Time

      Reviewed June 4, 2023

      I had seen a brochure from American Standard so I called them. They answered some questions with an explanation that was all right. I told them to send me somebody. They sent out a guy and I signed the contract. Someone named Amy then called and said about financing it. I financed the whole thing. Kevin and Rome then came and they were here a total of two days. They took measurements and they had to take my bathroom door off in order to get the tub in. They first tore out the old tub and showerhead. They got the new tub in, set it in place, and went to work on putting the sides up and sealing them and hooking up all the water and drains. They worked the whole time and the work was very good.

      I was very happy with the tub. As a matter of fact, I'm about ready to get into it now because my back's hurting again. I'm intrigued by the lighting but that's just something fancy. In the tub, down on the part by the legs, there are two lights and they come out red, green, yellow, blue, and purple. They just keep rotating colors in the water. It's just relaxing watching the different colors. My favorite would be the jets and the air. There's a thing for jets. It makes it stronger when you hit the "Air" button.

      All in all, this tub has helped. I had a major back surgery a year ago. My back hurts and aches a lot. But sitting in the tub soothes it. I recommend American Standard. It was a wonderful experience from the guy that come into the two different girls I talked to on the phone with finance. I talked to another girl on the phone for half an hour or 45 minutes and she answered everything.

      My daughter's husband bought her a tub and it wasn't American Standard. I didn't like it. That company was out because they got no jets. I only paid $2,000 more with all the bells and whistles than what they paid for that plain Jane. All she has is a regular walk-in tub that fills up with more water. I have the pump that pumps the water out really quickly. My daughter doesn't have that. With my tub, I fortunately don't run out of hot water before I get it full enough. I have to get it up over the jets that are on my side before I can turn the water off and turn the jets on.

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      Response from American Standard Walk-in Baths

      We're happy to learn about your great experience, Melvin. Thank you for sharing and welcome to the American Standard family!

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      Installation & SetupPriceFeaturesFill Or Drain TimeWarranty

      Reviewed Nov. 4, 2023

      It's been a positive experience with American Standard. The presentation was informative. We had a lot of options. We like the features, the warranty and that it's American-owned. It's pricey but we got a price break on it because we couldn't get the toilet which was part of the package installed. It needed special plumbing and electricity. The install was done on time. My favorite feature is the hot tub experience. We have an issue with that though. We're running out of hot water before the tub is completely full. I've got to get a new water heater because our water heater doesn't provide enough hot water to fill the tub at the temperature I want it to be.

      There had been a stand-up shower in there so that plumbing still existed. We put in one of them overhead waterfall type showers. We have a problem with the shower curtain when we're using the shower. They don't make shower curtains that are meant to go inside those tub. I took one and modified it so that it would fit inside. It still doesn't keep water from getting out on the floor. Other than that, the tub itself is great. We enjoy it. Our granddaughter loves it. She's been in the tub with the jets on more than either one us has.

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      Response from American Standard Walk-in Baths

      Thank you for sharing your experience, Michael. We appreciate your feedback!

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      Installation & SetupFeatures

      Reviewed Nov. 4, 2023

      I had an excellent experience with American Standard. I went through getting quotes from several dealers and I liked what they said. It wasn't the cheapest offer I got. But I liked the description they gave about the tub. The people who did the installation were excellent. Did exactly what I asked them to do when I talked to the salesman and they did exactly and did a great job. So far, the quality of the product is excellent. My favorite feature is the whirlpool jets. I've had whirlpool tubs, but it's so much more powerful. I'm very satisfied.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your 5-star review, George. We're glad to hear that you're happy with our services!

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      Installation & SetupPriceFeatures

      Reviewed Nov. 2, 2023

      I'm very happy with the product and the installation of our American Standard walk-in bath. The price was good too. The salesman was really awesome. He had all the tiles and samples of all the products. We were able to take them and put them in the bathroom. They did really good work. The salesman told us it'd take a day and a half for the installation. But these guys took three days. But I'm glad they took their time and got it done right. We had handrails and a seat put in because my wife has bad knees. We also put a rainfall shower head and my wife loves it.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your feedback, Steven. Welcome to the American Standard family!

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      Installation & Setup

      Reviewed Nov. 2, 2023

      The American Standard reps were very good. However, it was a very difficult installation. They had to do a lot of extra work. But they did that work. They also had to remove doors and they replaced everything so it looked as good as it did before they had to take things apart to get the tub in. I have just one complaint. I have trouble with my shoulders and I can't get my shoulders in the water. The seat is not deep enough to cover the shoulders with vibes. Otherwise, it's very good. I like everything about it.

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      Response from American Standard Walk-in Baths

      Thank you for sharing your 5-star experience, Bill. We appreciate your feedback!

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      Installation & SetupPrice

      Reviewed Nov. 2, 2023

      The prices of American Standard were cheaper compared to others. They've also done a good job putting our walk-in bath. The installation of our tub was quick. Within five hours, they were through with the job and gone. The seat they put in was good. Everything is nice. I enjoy it.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your feedback, Terry. Welcome to the American Standard family!

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