ADT Reviews

ADT Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating4.5 out of 5
See all 14,898 reviews

About ADT

ADT provides home security and alarm systems with features like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed systems available with top-of-the-line equipment for intrusion detection, video monitoring and smart-home automation.

Pros & Cons


  • Variety of products
  • Reliable service
  • Smart-home connectivity
  • Six-month money-back guarantee


  • Limited video capabilities
  • Installation cost

Bottom Line

ADT offers customized alarm and security systems with smart-home automation features and 24/7 monitoring. With ADT Pulse, the system can be connected to Amazon Alexa and your smart-home devices.

Featured Reviews

Tyler, TX

ADT's customer service is great. My understanding of what I was getting was awesome. I like the security of knowing my house and personal belongings are protected. Also, the addit...

Read full review
Hinesville, GA

… Having the system makes me feel more secure in my own home because you don't know what's going to happen. I like it good and I'm happy with ADT. The cameras were not in the pack...

Read full review

Our editor’s take on ADT

ADT’s plans are ideal for homeowners and others looking for a professionally installed and monitored home alarm system. The company requires longer commitments than some DIY competitors and doesn’t have a month-to-month option, but its variety of products and financing plans make it a strong candidate for anyone who doesn’t mind the contract length.

How customers rated ADT

ADT is an established home security company that offers a range of security solutions for residential and commercial properties. Based on reviews from ConsumerAffairs, it appears that customer service is the most common topic mentioned by reviewers, with about two-thirds of those reviews being negative.

Reviewers note that product reliability has improved over the past year when compared to previous years, however, and the products have remained consistently easy to use. Reviewers rarely mention issues with shipping or delivery, and the star rating for ADT has remained fairly consistent.

How satisfied are reviewers with ADT?

Star ratingHigh satisfactionNeutralLow satisfaction
4.2 / 5 411 (76%) 25 (5%) 100 (19%)

Overall, 18,771 people have found the reviews for ADT on ConsumerAffairs helpful.

Our analysis of the reviews on our site surfaced the following trends: 

  • Customer service is the most mentioned topic by reviewers, with about two-thirds of people leaving reviews on ConsumerAffairs having negative experiences.
  • ADT’s product reliability has improved over the past year when compared to previous years.
  • Reviews left on our site indicate that service technicians have gotten worse over the past three years.
  • ADT’s products have stayed consistently easy to use.
  • The company’s star rating has remained fairly consistent.
  • Customers rarely mention shipping or delivery.

Customer service: Fair

ADT has received mixed feedback from reviewers on ConsumerAffairs regarding their customer service interactions. While some customers have reported positive experiences with helpful and knowledgeable representatives, others have expressed frustration with long wait times, unresponsive customer service, and difficulty canceling their service.

Ease of use: Excellent

Reviewers on ConsumerAffairs have generally given ADT's security systems positive feedback for their ease of use. Many customers have reported that the installation process was straightforward and that the system is easy to navigate and operate.

Some customers have reported technical difficulties with the system, though, including false alarms and difficulties connecting to the mobile app. As with any technology product, individual experiences vary. It's crucial to thoroughly research and assess the system's capabilities before purchase.

Product reliability: Good

Many customers have reported that the system works as expected and provides reliable security, but a few reviewers have expressed frustration with technical issues such as false alarms or malfunctioning equipment.

Compare ADT to other home security companies

Rating# of reviewsInstallationMonitoringMandatory commitment*Equipment package starting costsMonitoring costs
ADTADT4.514,898 Professional (included with online purchases) Required 36 months (60 months if financing equipment) Start at $599 to $1,387 $45.99 to $59.99 Read Reviews
VivintVivint4.730,525 Professional (included with online purchases) Required Typical contract is 60 months; month-to-month available with upfront equipment purchase Start at $997.99 to $2,827.92 $19.99-$29.99+ Read Reviews
FrontpointFrontpoint3.88,058 DIY Required 36 months (if financing) Start at $402.96 to $790.91 $49.99 per month Read Reviews
*Does not include optional financing plans

ADT equipment and technology

ADT customers can customize their home security packages with additional equipment. Some of ADT’s most popular home security equipment options include:

  • Digital touch-screen panel: The digital panel is included with all plansand serves as the main control point for your ADT security system.
  • Door/window sensors: These sensors detect when someone opens a door or window while your system is armed and alert you via text message.
  • Motion detector: The company’s motion detectors send you custom alerts when a sensor is triggered. ADT states pets do not set off the company’s motion detectors.
  • Google Nest cameras: ADT offers several types of Google Nest camera, including battery-powered indoor/outdoor cameras, cameras with floodlights attached and wired cameras intended for indoor use.
  • Google Nest Doorbell: ADT uses the Google Nest Doorbell, which lets you answer your door from virtually anywhere. The video doorbell function on the ADT mobile app lets you view who is on your front porch in real time and features high-definition video with dewarping technology and two-way audio.

ADT also offers a variety of Google Nest smart-home devices, including Nest Wi-Fi routers, thermostats and the Nest Hub. The company also offers smoke/carbon monoxide detectors, flood detectors and smart door locks. Optional equipment are also eligible for 0% financing over five years.

ADT plans and cost

Monthly costs for ADT home security packages range from $28.99 per month to $57.99 per month. Equipment costs range from $599 to $1,387 and up, depending on what optional equipment you choose. If you don’t want to pay upfront, you can get 0% financing for 60 months, bringing the costs from $9.98 to $23.12 per month. Installation fees range from $99 to $199.

Each plan also requires a monthly cost for monitoring and the company’s quality service plan, which runs from $45.99 a month to $61.99 a month.

You can choose from several ADT home security system packages, including:

  • Build Your Own ($55.97/month): This is ADT’s least expensive option and comes with a digital touch-screen panel, three window/door sensors and motion detector. The equipment costs $9.98 a month for five years, and monitoring and the company’s quality service plan costs $45.99 a month.
  • Smart Home ($64.14/month): ADT’s mid-tier package includes a digital touchscreen panel, three door/window sensors, one motion detector and one smart door lock. The equipment runs $14.15 a month for five years, and monitoring and services adds an additional $49.99 a month.
  • Video and Smart Home ($83.11/month): The company’s most comprehensive package includes a digital touch-screen panel, three door/window systems, a motion detector, a smart door lock, a Google Nest doorbell  and a Google Nest camera that can be used indoors or outdoors. The equipment costs $23.12 a month, and monitoring and services cost $61.99 a month.

For more, see how costs compare for ADT vs. Vector, ADT vs. Xfinity, ADT vs. Cove and ADT vs. Guardian Protection.


How does ADT work?

Once you activate your ADT alarm system, it can report a notification, such as a crossed motion sensor, in any monitored zone within your home. If a sensor triggers, the system transmits a signal through a landline or cellular connection. ADT monitoring centers receive this alert and begin coordinating a response until the threat is over.

You can arm ADT home security systems either directly on the control panel or through the ADT app, ADT Control. ADT Control gives you instant alerts of activity, access to live video footage and control over your entire system, including smart locks, smart lighting, climate control and your security devices.

Monitoring requires a three-year agreement, and termination fees apply for breaking a contract.

If you like the idea of professional monitoring but don’t want to sign a contract, check out ADT Self-Install, a DIY option.

How long are ADT contracts?

ADT contracts are typically 36 months for the monitoring agreement and 60 months for financing equipment.

How long does ADT take to install?

ADT offers quick, professional installation to ensure your equipment is set up properly. Depending on the size of your home, it could take less than an hour. Larger homes could take a little longer. Here’s what you can expect from the installation process:

  1. To prepare for your ADT home security installation, ensure your home has power, a working phone line or Wi-Fi connection and accessible outlets near potential camera locations.
  2. On the day of the installation, technicians arrive to set up your system. For hard-wired setups, installers run wires through the home to each device and sensor, including all door, window and motion sensors.
  3. The technician will walk you through how to use your ADT home security system so you’re confident you’re using everything correctly.
  4. Once the equipment is in place, personalize your protection with customized alerts, video monitoring and emergency alarms.

Professional ADT installation costs start at $99 and vary based on the monitoring package, equipment and features you select. ADT offers a 90-day warranty following the installation. During that time, any necessary service comes at no charge.

Can I add cameras to my ADT system?

Yes, ADT offers Google Nest cameras that can be added to any system with a video monitoring plan.

Do you need a landline for ADT?

ADT systems can work with or without a landline.

Is ADT worth it?

We think ADT is worth considering if you want a professionally monitored home security system. People nationwide trust ADT, and it's an industry leader in security monitoring.

ADT offers several products and solutions to help protect homes and families, including an easy-to-use mobile app that sends text alerts and lets you control everything from your mobile device. Plus, the technology connects with smart-home devices for convenient automation.

ADT Reviews

Over 10k reviews since 2012
Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
How do I know I can trust these reviews about ADT?
  • 4,338,283 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 5
Verified purchase
Customer ServiceInstallation & SetupContract & TermsOnline & App

Reviewed Sept. 16, 2023

When I first called ADT on their 800 number, I paid some money and I got this credit towards equipment. The rep I talked to was eager but the rep I got after that was a little too eager and was doing a hard sell. He was trying to sell us things we didn't need and was a real go getter. I was a little put off by him. I knew he was going to try to sell us more, which he did, and our credit didn't go as far as I thought it would. It cost us another $300 beyond the credit we had. But he was very professional about the installation. Once we decided what we wanted and what we didn't, he went about and wired things up. He came over the evening before the movers came so we had an empty house with no furniture. He was there for a little more than an hour and was very efficient. Despite that, I don't want him to come again when we renew next February.

There was a $100 installation fee but you got it back supposedly so it didn't cost you anything. The problem was that you had to go to their website and print out your contract. At that time, we were unpacking boxes and I didn't know where the printer was. There was no way to do what we needed to do within the 30 days that we had to do it, so I never got that money back and I felt like they were giving with one hand and taking away with another. Other than that, we're very happy with the package that we got. We have alarms on the windows and the doors. We also have a glass breakage sensor on windows that don't open and we've got the electric eye that would trigger the alarm. We have a CO2 detector as well and the smoke detectors. We have movement sensors, too. We have a cat, so when we leave, we don't put it on the armed away because the cat's movement might trigger the alarm.

I like the idea that I have been contacted by the company, and whenever I've called, I've gotten immediate response. When I got hacked with a credit card, I had to give them a new one, and I got friendly and knowledgeable service. I also had an issue once with the smoke detector when I was trying to put a battery back in and it turned out that I shouldn't have done that. But the company called and resolved everything fine. With ADT, I sleep better knowing that the alarm’s on at night and that we're in a safe part of town where we live. The cost is also not that expensive as we're paying $53 a month right now. We've never had an issue with a break-in and we don't always remember to turn the alarm on when we leave, but the signs deter bad people. Somebody's going to think twice about whether they want to mess with the system or not, and even if we've forgotten to turn it on, I don't think they would take a chance.

Thanks for your vote! Report
Response from ADT

Hello there! We truly appreciate you taking the time to share your experience with us. It's great to hear that you've had a positive overall experience with our security system and that you've found value in the services we provide.

I understand that your initial interactions with our representatives had some ups and downs, and we're sorry if you felt uncomfortable during the sales process. We always aim to provide helpful and informative guidance to our customers, so your feedback is important to us.

Not sure how to choose?

Get buying tips about Home Alarm and Security Systems delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified purchase
    Customer ServiceMonitoringCamera & Video

    Reviewed Aug. 26, 2023

    My wife and I purchased the most expensive system that ADT has. We've got cameras inside the house, outside the house, essentially from every entrance, every exit and the 360s. And it has worked flawlessly. The guys will give their personal phone numbers and if you have any kind of problems, something they failed to do, they'll turn around and come right back. If you put the 360 cameras on the corner of a house, at that point, it can't see through your walls, but you can look around corners with it. And you can raise it up and look at a further distance. You can zoom and set it for its default settings. I'm 65 years old and I can run around my house on my ADT system. I'm sitting on a recliner and I got all my cameras up and in five seconds, I can tell you there's no one in my yard within 100 yards of my house.

    We live on a farm and I've got a barn that I can see way out in the field. It's got expensive tractors in it. It's too far for Wi-Fi but it's well lit up. We had some scoundrels moving around our farm and I had an idea, so I called ADT. I asked to speak to a manager and when I told him my idea, he said he was gonna give me the phone number of the secretary to their VP and he wanted me to tell him what I told him. They used to have a system called ADT Pulse and they did away with that system. You had to download another software called Connect in order to see your cameras. To disarm and arm your house, you still sign in to ADT. It's just a different software with different cameras that have higher quality.

    I spoke with the secretary and I said we had ADT Pulse. They sound like air raid sirens up on our roof on the north and the south end of our home to where it would draw attention. If it comes on, it sounds like a tornado is coming through. With their connect system, those horns didn't work. I was disappointed about that because they're 110. They're hardwired. I don't do the battery thing. If it's not hardwired in, I don't want it. I don't want to have to call every six months to have batteries put in our stuff and then tell me I've got to pay a fee for them coming out here. I talked to this guy and I said I could see my barn from the house and I got about $4,000 worth of signs that I had on Pulse that ADT just killed. It's just going to waste and the wires are hanging right behind the device that they put to record 30 days’ worth of 24-hour video off of six cameras.

    I asked why they couldn't write the code and put a button on my phone that I could download or they could download to my phone that I could set those sirens off without calling the police if I saw somebody out there stealing something out of my barn and making them think that there was a motion detector at the barn. He's the secretary and he said he would talk to his boss. He said he liked it and would make a few phone calls to an engineer. There were seven guys that came, including the VP, and they built these little generators that plug in behind my system. He had his tech download it on my phone. They said they were gonna start marketing this and I was not gonna get any money for it, but I got what I asked for. As long as you know you're not getting ripped off and they don't go up exponentially, that's just the way it is. ADT couldn’t get any better. It beats the hell out of AT&T.

    Thanks for your vote! Report
    Response from ADT

    Thank you for taking the time to write a review. We appreciate the 5 Stars.

    Verified purchase
    Customer ServiceTech

    Reviewed July 27, 2023

    We signed up with ADT and they put in the sensors. Then, when we moved to our new house, we had them put in new sensors and kept our account with them. If it goes off, ADT definitely calls the phone numbers they have. Sometimes, it’s my phone that goes off and if I haven't answered, my husband's phone goes off and he answers it. So ADT definitely responds and asks us if we want them to call the police. In both cases, we did, but it turned out that we have French doors that are a little loose. So, when there was a thunderstorm and there was a big truck that went by, those two things set off the alarm. But in all these years, we’ve only had the alarm go off twice like that.

    We use the Away button when we're going out and then, we use the Stay button. We had new batteries put in so we called and a serviceman came out and put the new battery in the thing on the wall. But we didn't check the battery on the one we have up here next to the bed. So, someone got on the phone with my husband and talked him through how to change that battery. The techs come out and do that for free and we appreciate that because it's part of our service. But we don't have to have that very often. I don't use the remote that often but I started using it recently, and it works well. It's nice not to have to come in and walk to the wall-mounted section to turn the system off.

    In the beginning, there was a door chime that goes off whenever someone opens or closes the door. I used that for a while but we decided that was too much noise. I was a single woman for many years so I've always locked my doors. Even if we're out gardening, we lock the doors because people can get in your house if your back door is open and you're out front. So, I feel very safe because we have this system. If people wanna get a system that's very responsive, use ADT. A couple of times, we set the alarm off ourselves and did not get to it in time, and we got a text. If people want a group that's on top of it, ADT is the one I would get. The backup to the system with a real person is what's important.

    Thanks for your vote! Report
    Response from ADT

    Hello Carol. Thank you for being a loyal customer and part of the ADT family. Thank you for your 5 star review. Take care and stay safe!

    Verified purchase
    Customer ServiceMonitoringTech

    Reviewed June 9, 2023

    ADT's rep came by, started talking about the stuff that they offered, and I decided to go with it. Anything that I got from the salesman directly at the time of purchase, the equipment was free and just the service had to be paid for. And anything that I bought after he was done, I had to pay for the equipment and it was huge savings. When I first got ADT, I had everything installed. I had small issues with a couple of door sensors, and I didn't realize at the time that sometimes they use outside contractors to do their work. But the contractor that came, he came both times. Very nice guy.

    I got the motion detector inside. I added two more doors to have the trip sensors on them. I got two of the Google Nest cameras, and I got one carbon monoxide detector that's hooked up, and I went back later and bought another one. I've heard a lot of people say that the cost goes up pretty bad after a while, but, so far, mine hasn't. Also, I like the 24-hour technical support. They are top-notch compared to everything else that I've seen.

    I've had my sensors since December. Last month, it saved our lives, because we have liquid propane for our hot water heater, and there was an issue with it. It's in the basement. We got up early in the morning. I got up for a few minutes and wasn't feeling great, and the CO2 alarm went off and woke everybody in the house up. Also, ADT called my phone and my wife's phone simultaneously. And because it was a fire or CO2 life-threatening situation, they didn't wait to call. They called the fire department immediately and started repeatedly calling the person in the house until somebody answered, to make sure that everyone would get out. They got us out before the fire department even got there. For $50 a month, both my young children, my dog, and my wife are all alive today because of ADT. And it happened within less than a year of me buying the system.

    Thanks for your vote! Report
    Response from ADT

    Thank you so much for sharing your incredible experience with ADT. We are genuinely thrilled to hear that our security system has played such a crucial role in protecting your family and home.

    Your testimonial regarding the prompt response from our team and the life-saving actions taken during the CO2 alarm incident truly highlights the effectiveness of our services. It's heartwarming to know that our 24-hour technical support and immediate contact with the fire department contributed to ensuring the safety of your loved ones. - Mazen

    Verified purchase
    Customer ServiceCamera & Video

    Reviewed March 2, 2023

    I went with ADT because I wanted to be sure that I was going to get consistent service and that my security was not going to go down constantly, lose power, or have a problem and need constant repairs. I called them for something and while I was talking to an ADT rep, they said, "Oh, looking at your system, it's outdated. And I'll say January 1st, it's not going to work any longer." I said, "Why is that?" They said, "Because we are upgrading from the 2.5 to 5." I have the equipment. I said, "Well, you know, I recently paid for and installed an outdoor camera with ADT. I have several other things." The person was telling me that none of the stuff that I had currently was going to work and that it would need to be replaced and they gave me a price of $1,800.

    I called back and spoke to a second person and I said just because they've decided to upgrade to 5G, I shouldn't have to be responsible for replacing all of my working equipment. They said, "Well, looking at your outdoor camera, that's going to work. Oh, and looking at this, that's still going to work. And this is still going to work." So, that was how the price went down to 1,100. I got to thinking about it again before I scheduled them to come out. I thought, "You know what? This is ridiculous that I have to put out $1,100 for working equipment." So, I called and spoke to a third person and the price came to $638. A number of items still worked. I did need to get a new panel. That was outdated, and I was fine with that. My indoor cameras are plug-in, so they're not remote. I can unplug it right now and put it in a different room. Why would I have to get new indoor cameras? I had three, but I went ahead and got two.

    When they came out, I had two sensors put on. So, that was beneficial to a slider and a window on my second floor, which I hadn't done just because it was on the second floor. So, that was okay and I was all right with that. As far as payments, it was supposed to be three payments of 200 and some dollars. I went into my bank account and 400 and some dollars had been taken out. So, that was quite a fiasco to try to get that resolved. That took probably several weeks. Finally, I spoke to a manager who gave me his direct phone line to call him if I had any other issues. He resolved the problem right away. When you call in, you first have to talk to the person who asked for all your security information. Then, they transfer you to another person and if that person is not the one to resolve your issue, you go to another one.

    So when I finally somehow reached this person in management, that was huge. He told me to call back if I needed anything else. I did call him one other time. I gave the extension that he'd given me, and they didn't want to transfer me. There's a reason that I have this direct line and this manager told me to specifically speak with him. I guess a lot of companies can be that way. Sometimes it’s very challenging depending on who you're speaking with. It might take four people to finally get things resolved or get to the right person. So, I understand that.

    The person who came out and upgraded everything was very pleasant and professional but cordial. And anyone who's come out before that, I get the same thing. Anytime someone has come out from ADT, they're all terrific. ADT is a great company. Their marketing is terrific. Their support people who come out to address issues are very good. They're very professional and timely. They call before they're going to be here. They always protect their feet. Overall, they do a very good job. I've been very happy about that.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Nov. 2, 2023

    The installation team was great. They were friendly and knowledgeable. They let me know where I needed to have coverage for what windows and where I didn't have to worry about it. It made me feel involved and included and that I wasn't just gonna get everything covered and have to pay a higher bill. They gave me all the options. They've also always been very helpful and they resolved any issues I've had quickly and efficiently. Recently, I had to replace my key fob because I lost it and they were very helpful. Whenever the door has been opened, I get a call and they've handled it and have the police go. I feel safe and I will not get rid of them. So far, it's been 12 years and it's been great.

    Thanks for your vote! Report
    Response from ADT

    Hi Cheryl, We are happy to hear the install ion went great. We appreciated you taking the time to write a review.

    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 2, 2023

    A rep explained everything to us. It was $300 to get started and that included sensors for doors and the windows. It also included an alarm system that would ring very loudly. The installer was terrific and he answered every one of my questions. ADT is an excellent company. We've had reactions from them when people have come to the front door. They have called the number here and notified us when there has been a problem.

    Thanks for your vote! Report
    Response from ADT

    Hello Warren, thank you for taking the time to write a review. We appreciate the 5 stars.

    Verified purchase
    Customer Service

    Reviewed Nov. 2, 2023

    I like ADT's service. Whenever I call, I always get an answer right then and there. We added the doorbell and the camera. So far, so good.

    Thanks for your vote! Report
    Response from ADT

    Hi Gloria. Thank you for taking the time to write a review. We appreciate the 5-Stars.

    Verified purchase
    Customer ServiceMonitoringTech

    Reviewed Nov. 1, 2023

    We got ADT for this house 23 years ago. At some point, we had a break-in and part of the reason was the installer did something so that part of the house wasn't monitored. And we had to make an insurance claim. And our insurance weighed us. So, we ended up paying for the break-in. Many years later, the prices kept going up. So, we decided to try and switch. I called ADT to tell them and they said, "Don't do that." And I had the most wonderful person. I had tried for years to get people to help me regarding that break-in and nothing happened. And I got this one woman and she understood that we had to spend a lot of our own money for the break-in.

    She was very responsive, had enough authority to authorize us getting a revamp. And we were so happy because this is a two-story house and we were able to add on a monitor where when you come in the house and you turn it on and off at our lower level, which enormously helped our old age situation. It was wonderful. She had somebody come out and give us a new upgraded system, which would normally have cost a fair amount of money. And we got some things that were much better. We got an extra door monitored and these other things. And since then, they've been great.

    We're retired, on a very fixed income, with everything going off every five minutes, and whenever it comes time to renew, I would call them up and talk to the people and they keep my bill stable so that it would not go up every year. So, they're helping the elderly, at least this elderly person anyway. So, we had a bad incident in the beginning, but they redeemed themselves after that. We're very satisfied with them. They rectified the problem in spate. So, they were very responsive.

    Thanks for your vote! Report
    Response from ADT

    Hi Ellen, Thank you for taking the time to write a review.

    Customer ServiceContract & TermsSales & Marketing

    Reviewed Nov. 1, 2023

    I was manipulated and lied to by multiple ADT employees: My experience began when I was signing up for a contract and was told over the phone by the sales rep that it would be 2 years. I agreed to it because I knew I would be in the house with the system for exactly 2 years. When I went to cancel the system 2 years later, I was told the contract was actually a 3 year contract and I had fines to pay if I wanted to cancel early. I was frustrated, but couldn’t deny the contract.

    The person I was communicating with on the day I was trying to cancel told me that there was a cheaper option than paying the fines: sign a new contract starting at my new location that was month by month. I was told I would have to pay for 2-3 months, then I could pay off the new equipment and cancel my contract. I was told by the rep that this would still cost money, but be less expensive than the fees associated with canceling my initial contract. We emailed about this understanding. Fast forward to now.

    1) Despite my old contract being void because I had signed a new contract, I was wrongly charged the fines for canceling the old contract (500$). I only noticed this fine because I was checking my credit statement, I received no notification. When I called to inquire about this and receive a refund for this wrong charge, I was routed to the wrong number SIX TIMES. I was provided with six completely different numbers from adt customer service reps to get me in touch with adt pro and every time they answered my call, it was an adt plus representative who would provide me with yet another incorrect number. I was on the phone for 2 hours before I finally was able to get ahold of someone who could refund me.

    2) After 3 months of paying for this new contract and all the hassle of getting my refund, I called to cancel my account and be done with adt. I was told that what I had been led to believe was a monthly contract was actually a 3 year contract and that the fines would be 1000$ if I canceled. I told the account manager that I had been lied to, that I never would have signed this contract had I known and that I would have simply paid the fines on the old contract, and that I wanted to speak to someone who could get me out of this contract. I was told that it would be passed to a supervisor and that I’d receive a call the following Monday… I never received a call. When I called on Tuesday, I was told that this account manager had never passed along anything and that there is no escalation process. I had been lied to again.

    It wasn’t until I mentioned email proof of this misleading that I was told there would be an investigation and I was treated differently. Even still, I was told there is likely no solution. I do not understand how it is legal to purposefully misinform a consumer and convince them to get into another contract under false pretenses. My fury cannot be put into words and the customer service has been horrendous. I would never recommend entering a contract with adt or trust anything that their salesperson tell you.

    Thanks for your vote! Report
    Response from ADT

    Good Afternoon Kayla- We're so very sorry to hear of the frustration you've experienced as an ADT family member. We do apologize as ADT would only be able to relocate services under the term of a new agreement. Our team would be happy to review the terms of your agreement and your concerns with you further if you could please email our team at along with a reference to your concern and the full address/telephone number of the location.

    Loading more reviews...

    ADT Company Information

    Social media:
    Company Name:
    Year Founded:
    1501 Yamato Road
    Boca Raton
    Postal Code:
    United States